UPDATED (12/22/24, 7:00pm): Dear Customer, Hello! This is an important update from New Jersey American Water. We understand the taste and odor changes in the Raritan system have been concerning to customers, and we want to assure you we’re doing everything we can to address the issue. The health and safety of our customers is a priority. There are currently no drinking water advisories in place for customers as the water meets state and federal standards. Since Wednesday, December 18, we've tested over 200 compounds across 49 sample sites, from the source to tap. We are in consistent contact with the New Jersey Department of Environmental Protection (NJ DEP) and diligently assisting their investigation to get to the root of the problem and keep our customers informed. In addition to assisting the NJ DEP investigation, we are running extensive tests which continue to confirm that this is a taste and odor issue and not a public health risk. Targeted hydrant flushing and sampling is ongoing. While the water meets all state and federal standards, we understand the taste and odor issues are frustrating. Despite the continued taste and odor issues, NJ DEP has confirmed there is no exceedance in state or federal drinking water quality standards. Customers may continue to notice an odor over the next several days. We will keep working with the NJ DEP until this is resolved. We appreciate our customers’ patience, cooperation and trust. As additional information becomes available, the company will provide updates at www.newjerseyamwater.com/alerts. Below is an important message from New Jersey American Water (NJAW). Representatives from the Township have been in contact with NJAW with regard to this issue and NJAW is also communicating updates directly with customers as well. This is an important update from New Jersey American Water regarding the taste and odor inquiries by our customers. New Jersey American Water continues to monitor and sample water quality throughout its system and will continue to flush targeted areas through the weekend. Since Wednesday, December 18th, we've tested for more than 200 unique compounds across 49 sample sites throughout our source of supply, treatment facilities and distribution system. We continue working closely with the New Jersey Department of Environmental Protection (NJ DEP) as well as local and state officials to investigate the issue and provide updates and sampling information. NJ DEP commissioner Shawn LaTourette stated today, "NJ DEP and New Jersey American Water continue to vigorously explore the genesis of this problem, already taking hundreds of samples. Despite continuing taste and odor concerns, we have not found any exceedance of our state or federal drinking water quality standards." We will continue to work with the NJ DEP to resolve this issue. Customers may continue to notice an odor over the next several days. We appreciate our customers’ continued patience and cooperation as we continue to work through the issue. We will update customers as more information becomes available and will continue to post updates on our social media channels as well as our website at newjerseyamwater.com/alerts.
UPDATED (12/22/24, 7:00pm):
Dear Customer,
Hello! This is an important update from New Jersey American Water. We understand the taste and odor changes in the Raritan system have been concerning to customers, and we want to assure you we’re doing everything we can to address the issue. The health and safety of our customers is a priority. There are currently no drinking water advisories in place for customers as the water meets state and federal standards. Since Wednesday, December 18, we've tested over 200 compounds across 49 sample sites, from the source to tap. We are in consistent contact with the New Jersey Department of Environmental Protection (NJ DEP) and diligently assisting their investigation to get to the root of the problem and keep our customers informed. In addition to assisting the NJ DEP investigation, we are running extensive tests which continue to confirm that this is a taste and odor issue and not a public health risk. Targeted hydrant flushing and sampling is ongoing. While the water meets all state and federal standards, we understand the taste and odor issues are frustrating. Despite the continued taste and odor issues, NJ DEP has confirmed there is no exceedance in state or federal drinking water quality standards. Customers may continue to notice an odor over the next several days. We will keep working with the NJ DEP until this is resolved. We appreciate our customers’ patience, cooperation and trust. As additional information becomes available, the company will provide updates at www.newjerseyamwater.com/alerts.
Below is an important message from New Jersey American Water (NJAW). Representatives from the Township have been in contact with NJAW with regard to this issue and NJAW is also communicating updates directly with customers as well.
This is an important update from New Jersey American Water regarding the taste and odor inquiries by our customers. New Jersey American Water continues to monitor and sample water quality throughout its system and will continue to flush targeted areas through the weekend. Since Wednesday, December 18th, we've tested for more than 200 unique compounds across 49 sample sites throughout our source of supply, treatment facilities and distribution system. We continue working closely with the New Jersey Department of Environmental Protection (NJ DEP) as well as local and state officials to investigate the issue and provide updates and sampling information. NJ DEP commissioner Shawn LaTourette stated today, "NJ DEP and New Jersey American Water continue to vigorously explore the genesis of this problem, already taking hundreds of samples. Despite continuing taste and odor concerns, we have not found any exceedance of our state or federal drinking water quality standards." We will continue to work with the NJ DEP to resolve this issue. Customers may continue to notice an odor over the next several days. We appreciate our customers’ continued patience and cooperation as we continue to work through the issue. We will update customers as more information becomes available and will continue to post updates on our social media channels as well as our website at newjerseyamwater.com/alerts.
